Cancellations & Returns
Returns & Refunds
Since this is a food-grade product, we are not able to accept returns for safety reasons. If your order arrives damaged or torn, please do not consume it and contact our team immediately. If you’re not completely satisfied with SmarterNaturally Soup, or have feedback you’d like to share, please let us know.
Ongoing Subscriptions
If you subscribe with us, you’ll receive regular orders of SmarterNaturally Soup according to your subscription schedule for as long as you’re subscribed.
One week before your current subscription period ends, we will process your next payment and send a 12-week supply of our soup right to your door. We do this so that you don’t run out and can maintain a consistent dose of one portion of soup a week – even if delivery takes longer than we expect.
You can cancel your subscription at any time by logging into your online account or contacting us.
Renewals are locked the day before your order is due to ship, so you must delay, pause or cancel your subscription before this if you don’t want it to renew.
We’ll always notify you by email a few days before we take your next payment, so you’ve got time to make a change if you need to.
